Use Case
Report Civic Issues
Citizens report potholes, garbage, streetlight outages or water leaks through mobile apps, WhatsApp, or portals.
Problem
Citizens report issues through multiple disconnected systems.
Scenario
A resident reports a pothole using the Maadhyam app or WhatsApp.
How CXP Works
CXP captures the signal and routes it to the relevant department.
Outcome
Faster issue resolution and better city maintenance.