Platform overview
The operating system for managing city operations
UrbanWeave helps cities manage citizen complaints, coordinate departments and gain real-time visibility across the entire city.
Everything cities need in one platform
Citizen reporting channels
Mobile, web, WhatsApp, SMS and voice.
Automatic routing
Ward and department assignment without manual triage.
Complaint lifecycle tracking
Track every issue from submission to resolution.
Notifications & updates
Keep citizens and officers informed automatically.
Department dashboards
Monitor workload and track performance.
City leadership dashboards
City-wide visibility and analytics.
From complaint to resolution
Citizen submits
Auto routing
Department action
Escalation
Resolution
Feedback
Built-in city intelligence
Detect complaint hotspots
Identify slow departments
Predict emerging issues
Measure citizen sentiment
Connect with existing government systems
UrbanWeave integrates with smart city platforms, GIS systems, IoT data and government portals.