How it works
From citizen complaint to city-wide insight
UrbanWeave structures the entire lifecycle of civic issue management — from reporting to resolution to intelligence.
1. Citizen reporting
Citizens submit issues through mobile app, web portal, WhatsApp, SMS or voice. The system captures location, category and supporting media automatically.
2. Intelligent routing
UrbanWeave automatically identifies the ward and department responsible and assigns the case instantly — eliminating manual forwarding and delays.
3. Department workflows
Departments manage tasks, track deadlines, escalate delays and collaborate within one structured system.
Task management preview
4. Leadership dashboards
City leaders gain real-time visibility across wards and departments with performance metrics, heatmaps and alerts.
See it in action
Book a demo to explore how this workflow can be implemented in your city.